Refund policy

Last updated: 1 September 2026

This policy applies to consumer purchases made through our online store. Nothing in this policy limits rights that cannot lawfully be excluded under Italian, EU or other applicable mandatory consumer law.

Right of withdrawal

If you are a consumer, you may withdraw from an eligible distance purchase without giving a reason within 14 calendar days from the day you, or a person designated by you other than the carrier, receives the goods. If one order is delivered in separate shipments, the period begins when the last item is received.

To exercise this right, send an unequivocal statement of withdrawal before the deadline to dynamicsimracingsales@gmail.com. You may use any withdrawal form made available on our store, but its use is not mandatory. Include your name, order number, the goods concerned and a reliable contact address.

After notifying us, you must send the goods back without undue delay and no later than 14 days from the date you communicated your withdrawal. Please use a tracked and adequately insured service. Contacting us before dispatch helps us identify the return, but an administrative return authorisation does not replace or restrict a valid statutory withdrawal.

Condition, inspection and diminished value

You may handle and inspect the goods only as necessary to establish their nature, characteristics and functioning, in the same way you could reasonably inspect them in a physical shop.

Original packaging is not an absolute condition of withdrawal. However, please return all supplied parts, accessories, cables, manuals and included items, and package the product securely to prevent transport damage.

Opening the package alone does not create a restocking fee. Every returned product may be inspected and function-tested. If handling went beyond what was reasonably necessary and caused diminished value, we may deduct the objectively supportable reduction in value from the refund. Where restoration is reasonably possible, documented inspection, cleaning, testing, reconfiguration, repair or replacement costs caused by that excessive handling may be evidence of the diminished value. We will not impose an arbitrary percentage or charge for ordinary inspection.

Examples that may cause diminished value include installation or mounting marks, physical damage, missing parts, removed protective materials where removal was unnecessary for inspection, contamination, modifications, or use beyond a reasonable functional check. Any deduction will be explained and supported by the condition of the returned product and the work reasonably required.

Made-to-order and personalised products

A standard catalogue product that is assembled or produced after an order is placed is not automatically excluded from the right of withdrawal. Eligible standard made-to-order products may therefore be returned under the rules above.

The statutory right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. A product will be treated as personalised only when the relevant custom specifications or personalisation are clearly identified before purchase and form part of the order. For such products, we may voluntarily permit cancellation until production begins; once production has begun, cancellation or return for change of mind is not accepted, without affecting rights relating to defects or non-conformity.

Return shipping costs

For a change-of-mind withdrawal, you are responsible for the direct cost of returning goods, provided we informed you of that obligation before purchase. Returns must be sent to: DYNAMIC SIMRACING DI JUAN MANUEL GOMEZ GIRALDO, Via Dante Alighieri 46, 01027 Montefiascone (VT), Italy.

If goods are defective, damaged in transit, incorrect or otherwise non-conforming, contact us before returning them. Where required by law, we will arrange or reimburse reasonable return transport and provide the applicable remedy without charge.

Refunds

Following a valid withdrawal, we will reimburse payments received for the returned goods, including the cost of the least expensive standard delivery method offered for the order. Any additional amount paid for express, premium or other non-standard delivery is not refundable unless required by law.

We will issue the reimbursement without undue delay and no later than 14 days after being informed of the withdrawal. We may withhold reimbursement until we receive the goods or you provide evidence that they were sent back, whichever occurs first. Refunds are made using the original payment method unless expressly agreed otherwise, and no refund fee will be charged.

Incorrect addresses, refused deliveries and unpaid customs charges

Refusing a parcel or failing to collect it does not by itself constitute a valid notice of withdrawal. If a shipment is returned because the customer supplied an incorrect or incomplete address, failed to provide requested customs or contact information, failed to collect the parcel, refused delivery, or refused or failed to pay import duties, taxes, tariffs or carrier clearance charges, we will contact the customer after the parcel is returned and inspected.

To the extent permitted by applicable mandatory law, any refundable balance may be reduced by the actual, documented and non-recoverable costs caused by the failed delivery, including return freight, carrier surcharges, storage, customs duties, import taxes, brokerage, clearance and re-import charges paid or charged to us. These are recoveries of actual costs, not a fixed restocking penalty. Mandatory statutory reimbursement rights, where applicable, prevail. If reshipment is requested, the customer must first pay the new shipping cost and any outstanding carrier or customs charges.

Damaged, defective or incorrect goods

Please inspect the delivery and contact us promptly if an item is damaged, defective or incorrect so that evidence can be preserved and the carrier can be notified. A request to report quickly does not shorten or remove the statutory legal guarantee or any other mandatory right. Damage caused by misuse, unauthorised modification, incorrect assembly, incompatible components, abnormal operating conditions or failure to follow supplied instructions is not a defect for which we are responsible, unless inadequate instructions caused the issue.

Legal guarantee

Consumers in the EU benefit from the applicable legal guarantee of conformity, generally for at least two years from delivery. Remedies may include repair or replacement without charge and, where the legal conditions are met, an appropriate price reduction or termination and refund. Any commercial warranty is additional and does not replace the legal guarantee.

Exchanges

Unless we agree otherwise, exchanges are handled by returning the eligible item under this policy and placing a separate order for the replacement.